When you arrive at someone’s house, the expectation is always to be well received. Here, at TMI MICE, it’s like that too. We strive to achieve excellence in service at every stage, but one of the most important services we perform, the gateway to our work in award campaigns, is the RSVP – French acronym “Répondez S’il Vous Plait ”, which in Portuguese means “Please Answer”. It is from this service that we make our first contact with guests or passengers, absorbing all the information necessary for the good service of the whole operation.

RSVP is the contact that establishes a channel dedicated to assist customers during the entire preparation phase of the trip and during the experience with the group, enjoying what was designed exclusively for them.

Good service is already halfway to the success of the event and for the guest to travel with a positive expectation.

This first contact is extremely important, especially since many times the guest has never traveled or left the country. It helps in transmitting key information to provide passenger safety.

There are two types of contact: Receptive and active. Through the receptive one, guests are formally communicated about the campaign, including trip guidance such as air transportation, accommodation, travelling companion and itinerary. In this initial interview, we exchange key information for the logistics of the trip, in order to provide security to the customer experience. Active contact is carried out several times by the MIT MICE service during the campaign organization process, with all logistics and information support, further reinforcing that we consider that for many guests it will be the first experience, whether on an international trip or to a given destination. “Our contact is also the smile and welcome to the customer who is sponsoring the award. That’s a lot of responsibility on our part. Guests need to feel that any questions they might have or information they might want are relevant and that we can assist them,” said TMI MICE’s incentive and RSVP system service providers.

We are the customers’ right hand in the campaign

Trip campaigns are also strategies to strengthen the relationship between companies and their target audience, so the importance of aligning communication between TMI MICE and its customers.

In order for this communication to be efficient and help customers achieve their goals with their guests, TMI MICE’s RSVP department has a great responsibility for aligning the information.

RSVP department’s work is the beginning of a bond that remains until the end of the event, even after the trip is completed. Its full development is essential. With each phase, with each new contact, we understand a little better the needs and desires of each passenger, which makes it easier for us to try to increasingly customize the service through the interface with suppliers.

We are pleased to tell you a little bit more about our service. Do you want to know more? Follow us in the next posts.

See you soon!

TMI MICE’s Team

---

Image by Freepik