Here at TMI MICE we always look for the customer’s “WOW”. And no one knows what is behind this tireless search. We live in a society that is used to being entertained all the time, having everything that pleases at hand, quickly and easily, and it seems that it gets harder and harder to surprise, especially when it comes to awards or incentives. 

The essence cannot be forgotten, and those who work with travel and experience know that the best experience cannot be found in the parallel or digital world, but in the real world. Moreover, this is what we look for in each delivery, in each trip for customers who trusts their expectations on our team.

Putting customers in the spotlight is our specialty. Everything is designed so that they are surprised – positively – with every detail; something that could go unnoticed, for us is an event. From the moment they arrive at the airport to boarding, landing, they are under our careful and helpful eye. Nothing goes by that has not been seen and reviewed by the entire team. Our goal is always to provide WOW experiences for them!  For us, understanding needs, giving all the attention at the right moment is what turns a great trip into a unique experience to the customer.

Building a team of experts who are skilled and know how to deal with unforeseen events – because they happen all the time – is not something that happens overnight. We have trip stories that go through countless behind-the-scenes challenges, and our customers have not even noticed changes in plans or itineraries, precisely because we have professional staff and partners around the world who are strongly prepared and committed to our purpose and always looking to deliver the best experience even if into chaos. And when we say that the experience is priceless, we are not just talking about what the customer can afford, but what TMI MICE can offer! Many things really are immeasurable!

We are proud to say that we have the best incentive trips team in Brazil, and even in the world. Strategic people at each point of the trip who arrive long before the trip happens, already checking all aspects and possible errors, who only finish when everything is perfect.

Everyone – literally – knows that consumers today are more demanding than ever. People want “now” and expect the process to be as easy as possible. Simply offering something ordinary with a predictable experience is no longer enough. And often, surprising in the details, at that moment that no one expects, in daily life, is what most ends up being valued and brings the long-awaited WOW effect!

I definitely say that we are prepared for any kind of experience and we will always make it the best! Whether it is events, learning trips, incentive trips or business missions, each has its own peculiarities, so we treat it as our personal missions and deliver them as pleasantly as possible.

After all, the WOW effect is hard to obtain because it is one of the most contradictory of feelings: It comes from moments that no one expects and, at the same time, when all expectations are exceeded! And I can guarantee that – here at TMI MICE – we are experts at it!

What about you, are you ready for the WOW effect?

Best regards,

Rodrigo Fragoso | CEO

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Image by Kinga Cichewicz via Unsplash