When it comes to services, it is no use highlighting as advantages things the customer sees as an obligation, almost as a commodity. No one invests in something that does not provide good service and quality service.  Especially when it comes to gifting, awarding and recognizing people.

Our expertise is to exceed expectations and we cannot treat this as commodities. The relationship of an incentive trip with the quality of delivery is already very high, and we have worked with the extremely high expectation of customers who come to us. And that is our biggest challenge, and our greatest pride

The process is what keeps us going. Having a full team of senior, committed professionals who know their responsibility is something we are proud to have at TMI MICE. And don’t think it was easy to build it! We have more than 10 years of experience in the market, we went through several phases and always focus on team training because we value skills and want to enjoy the abilities of everyone involved in the work.

Our consultant and specialist in training and selection, Iara Cerqueira Souza, says that to keep a team together, even at the worst times, it is not necessary to motivate them with compliments or remuneration, but rather, value them and give them the opportunity to develop and show their skills, “Every good professional appreciates being recognized for what he has best, for what he delivers with value. Moreover, how can we work, or rather sell something to our customers if we don’t do that, well, in our own company? ” says Iara.

We have experts – from beginning to end – throughout the process. They are aware of their commitments and responsibilities, even though they are on the other side of the world.

This is an advantage that not all incentive agencies have; people strategically placed who are available to our team throughout the customer’s journey. From boarding to farewell. They are people who work with our approval and are experts at what they do, and they give us the security we need when we do not understand, for example, local legal situations or political issues in the region. These people add a lot to the team and are treated by us as key pieces for the whole process to happen without any operation “gap”.

Another important point to note is that, in order to form this mature and senior team, we have developed strategic tools to make our internal and organizational atmosphere as good as possible, which guarantees us a low turnover. We have associates who have been with us for years and the team has been growing with each stage, leaving its legacy of commitment and lasting actions that value the common good of the company and its customers.

I don’t know if you realize that so far we have described everything a good incentive company needs to have to offer the best package of services and experience:

Here the shoemaker’s son does not go barefoot. TMI MICE’s team is prepared for any situation and we seek solutions at any price, so that customers have no inconvenience during their trip.

If it isn’t broken, don’t fix it. Our low turnover is no accident. We invest in the individual and not just in the process. Employees know their responsibility and, at the same time, the other’s as well. No one gets let down, when one cannot do a task, the other does it.

Skills development. We invest in people’s development process. We have specialists who help us deal with feedback, create the best atmosphere and especially train the internal team and develop their skills to become the best at what they do.

Senior team in and out. We have a complete team available anywhere in the world. Nothing compares to having international and professional support for any unforeseen events.

We believe that our advantages can be praised compared to the competition, but for the TMI MICE’s Team we understand only as our routine. We are committed to bringing, creating and delivering the best experience to the customer, ever.

So do not hesitate to talk to us. We seek solutions and deliver the best results to you!

Best regards,

Rodrigo Fragoso | CEO

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